Sayan Mitra

About Sayan Mitra

Working as Employee Resource Center (ERC) Senior associate, cooperate and work closely with the ERC team in the US to provide a variety of HR services to North American Employees.

Experience

1. Sr Employee Resource Center Associate

   Amazon

   Oct 2020 — Present · Kolkata, IN

   Responsibilities: Receive & log all HR queries from Amazon Employees all over USA, received through phone & email in CRM - Panorama/Trouble Ticketing tool.Create Employment Verification Letter for active/terminated employees.Complete forms received through third party/State Agency (Wage loss forms, New hire audits, Benefit audit, Employment Verification, etc.)Responsible to work on Ticketing/HR Cases to resolve the queries received from the employees.Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.Adhere to defined processes and ensure delivery in accordance with set quality standards.Thorough knowledge of policies & processes for multiple employee group.Ensure the Service level are achieved at all times for HRS processes. Integrity and discretion in dealing with sensitive information and ensure data privacy at all times.Take ownership for query resolution and individual metrics. Meet setup SLA and KPI\'s.HR Applications used:PeopleSoft 8.9 verADP - US Payroll tool• Time and Attendance System• Trouble Ticketing - Service Request Workflow Web Application

Education

• Budge Budge Institute Of Technology

  Bachelor of Technology - BTech

  2012 — 2016