Sayani Bhattacharya
Custom Software Engineering Analyst, Accenture
- Role
- Custom Software Engineering Analyst at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
Experience
Custom Software Engineering Analyst
Sep 2022 — Present · Bengaluru, IN
Currently working as a Support and Enhancement Analyst for.NET applications, written in C# and hosted on Azure. Familiar with concepts of server-side development, including RESTful APIs, database management, etc, DevOps practices and tools, including CI/CD pipelines, Docker and Kubernetes. My responsibilities include - Provide technical support (2nd and 3rd level) and assistance during the implementation and post-implementation phases- Act as the escalation point for unresolved issues from the 1st level support team, providing advanced troubleshooting and resolution for complex technical issues- Diagnose and analyze escalated incidents, leveraging technical expertise and knowledge to identify root causes and develop effective solutions- Collaborate with internal teams to escalate and resolve issues that require further investigation or development- Provide timely and accurate updates to customers on the status of their escalated issues, ensuring transparency and proactive communication throughout the resolution process- Document detailed information on escalated incidents, including symptoms, troubleshooting steps, and resolution outcomes- Contribute to the development and maintenance of knowledge base articles, troubleshooting guides, and support documentation to empower customers and improve support efficiency- Participate in on-call rotations and after-hours support as required to provide 24/7 coverage for critical issues- Collaborate with clients and cross-functional teams to understand business requirements and translate them into technical specifications- Collaborate with stakeholders to identify opportunities for system enhancements and improvements based on user feedback, industry best practices, and emerging technologies- Analyze system performance and usage data to identify areas for optimization and enhancement, proposing and implementing solutions to improve efficiency, reliability, and user experience
Education
Mother's Public School, Bhubaneswar
Higher Secondary
2015 — 2017
Kalinga Institute of Industrial Technology, Bhubaneswar
Bachelor of Technology - BTech
2017 — 2021
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