Sayandeep Mukherjee

About Sayandeep Mukherjee

With over 13.5 years of experience in the telecom industry, my expertise in 5G, VoLTE…

Experience

1. Quality Lead

   airtel

   Dec 2024 — Present · Gurugram, IN

   Part of Airtel National HQ (Central Experience Team), Responsible for Fixed Wireless Access (FWA) planning, installation, optimization, and performance management. Proven expertise in Pan-India FWA rollout and customer experience enhancement. • Performing RAN & Transmission KPI analysis to enhance network coverage, throughput, and reliability. Conducting customer experience audits through customer complaints KPIs, driving service quality enhancement programs.• Leading FWA churn analysis by correlating customer complaints, RAN and other network KPIs to identify problematic clusters/grids. Implementing optimization strategies that increased FWA customer satisfaction and churn reduction.• Identifying root causes of customer dissatisfaction and implementing network and service improvements to boost profitability and subscriber base.• End to end responsible for SA FWA device migration in Pan India. Performing trials and providing optimization/configuration guidelines with the help of vendors, ensuring that customer commitments are achieved according to the plan.• Supporting the Project Management activities and acting as liaison between the customer and various teams of Airtel HQ and Circles including vendors.• Providing detailed reports and presentations to senior management for business decision-making.

Education

• Narula Institute of Technology

  Bachelor of Technology (B.Tech.)

  2008 — 2012

• Dum Dum Krishna Kumar Hindu Academy

  Higher Secondary

  1996 — 2008

Skills

• Photoshop
• Powerpoint
• Microsoft Excel
• C
• Microsoft Word
• Public Speaking
• Teamwork
• Windows
• Microsoft Office
• English
• Event Planning
• Time Management