Sayan Ghosh
Driving Customer-Centric Digital Transformation | Principal Architect | CX & Service Solutions Leader
- Role
- Associate Director at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sayan Ghosh
20+ years’ experience in the Information Technology industry in Program management, Software Applications Architecture, Design and Development in BPM space. Experience in leading & Managing BPM/ Pega large transformation programs team using various development methodologies – Agile Scrum & Waterfall.BPM Lead solution architect with expertise in working accross US, UK, Europe, Australia, APAC locations in delivering transformation programs on Pega BPM & CRM for past 5+ years. Strong implementation experience in delivering Pega Solution with Frameworks - Pega CLM for Customer Life Cycle Management, CPMI, CPM, SFA for Insurance, Next-Best-Action-Advisor, NBAM, Pega Marketing, Web Mashup, Pega Mobile etc. Thought leader implementing various BPM/Pega CRM based solutions on Digital transformation, Underwriting Desktop framework and reusable assets and accelerators. Leader in core program initiative of DevOps & Robotics automation, creating accelators, assets for DevOps implementation.
Experience
Associate Director
Jun 2016 — Present · Kolkata, IN
Program Management, Thought Leadership in DevOps & Robotics Automation, Pega Consultant for large business transformation engagement in process management, solution & architecture review
Education
KALYANI GOVERNMENT ENGINEERING COLLEGE 102
B-Tech, Electrical, Electronic and Communications Engineering Technology/Technician
2000 — 2004
Skills
- Requirements Analysis
- Sdlc
- Soa
- Software Project Management
- Solution Architecture
- Business Process Design
- Digital Marketing
- Scrum
- Microservices
- Vendor Management
- Pega Prpc
- Web Services
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