Sayan Bhadra
Front Office Associate @ITC Hotels Limited
Signup · Get unlimited contacts
WORK HISTORY
Front Office Associate @ITC Hotels Limited
IN
Ensured a seamless check-in and check-out process by verifying guest details, allocated rooms as per preferences, and maintained accurate records in the Property Management System (PMS). Managed room reservations efficiently, updated guest profiles, processed billing and payments accurately, and supported front office revenue enhancement through upselling and cross-selling opportunities. Delivered warm, personalized hospitality in line with ITC Hotels’ “Responsible Luxury” philosophy by addressing guest requirements promptly and ensuring a memorable stay experience:Coordinated special requests, curated amenities, and ensured personalized hospitality for VIP arrivals. & :Identified guest concerns, provided immediate solutions, and documented issues for service improvement. Coordinated with housekeeping, concierge, F&B, and security teams to ensure room readiness and smooth guest operations.
EDUCATION
Gurunanak Institute of Hotel Management
Master of Business Administration - MBA
Tagore Academy, Jamshedpur
Secondary School Examination ( Class X )
St. Xavier's College, Ranchi
Bachelor of Business Administration - BBA
Valley View School, Jamshedpur
Senior Secondary Certificate Examination ( Class XII )
ABOUT SAYAN BHADRA
Driven and passionate about hospitality management, marketing, and business development, I bring hands-on experience from my industrial training at. With an and a strong foundation in marketing, I am eager to create memorable guest experiences while optimizing business operations. & : – Managed guest check-ins/check-outs, reservations, and telephone operators, ensuring top-tier hospitality at Taj MG Road. & – Handled guest queries, resolved complaints, and enhanced overall satisfaction at Taj MG Road. & – Assisted in recruitment, employee documentation, and process improvement at Taj MG Road. & – Conducted market research and assisted in promotional activities during my internship at Shine Projects. & : Best Trainee Award – Front Office, Taj MG Road Appreciation Letter – Front Office Training, Taj MG Road Certificate of Completion – HR & Front Office Training, Taj MG Road Letter of Appreciation – Marketing Internship, Shine Projects Successful completion of a Marketing Internship at Shine Projects Always eager to learn, innovate, and contribute to the hospitality and business sectors. Let’s connect! 🤝 #HospitalityManagement #FrontOffice #GuestRelations #CustomerService #HR #Marketing #BusinessDevelopment : Connect with me to get the detailed exposure in Hospitality and Hotel Administration from Gurunanak Institute of Hotel Management, Kolkata, with a strong foundation in front office operations, human resource management, and marketing. Seeking a career in the hospitality and hotel industry where I can leverage my skills in front office management, guest relations, and marketing to contribute to operational excellence, enhance customer experiences, and drive organizational growth.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.