Sayam Roy

About Sayam Roy

Results-driven operations leader with 7+ years of progressive leadership experience at Amazon managing large-scale seller support and cross-functional improvement programs. Proven expertise in leading 30+ FTE teams, driving KPI governance, reducing operational risk, and executing Lean Six Sigma process optimizations. Recognized for delivering measurable efficiency gains while maintaining high quality and stakeholder satisfaction in high-volume, performance-driven environments

Experience

1. Team Supervisor

   Amazon

   Jun 2022 — Present · Hyderabad, IN

   Handling a team of 30+ direct reports, advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals.Provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals.Responsible for providing timely and efficient service to our SPS by optimizing the productivity of team that results in a perfect SPS interactions.Interviewing, training, performance management and employee engagement.

Education

• Regional College of Management, Bhubneswar

  PGDM, Business, Management, Marketing, and Related Support Services, Operations

  2013 — 2015

• K E CARMEL School, Amtala

  10, ICSE

  2000 — 2007

• St. Peter's University

  Bachelor's degree, Electrical and Electronics Engineering

  2009 — 2013

• A G Church Haldia

  10+2, Computer Science

  2007 — 2009

Skills

• Research
• Leadership
• Java
• Market Research
• Microsoft Powerpoint
• English
• Cataloging
• Computer Hardware
• E-Commerce
• Computer Maintenance
• Windows
• Marketing
• Microsoft Word
• Marketing Management
• Microsoft Office
• Sales
• Time Management
• Customer Service
• Powerpoint
• Microsoft Excel
• Teamwork
• Team Management
• Online Advertising
• Management