Sayali Patil
Information Technology Analyst @Tata Consultancy Services
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WORK HISTORY
Information Technology Analyst @Tata Consultancy Services
Pune, IN
EDUCATION
JSPM's Jayawant Institute of Management Studies, Tathawade, Pune
Master of Computer Applications - MCA
ABOUT SAYALI PATIL
IT experience with specializing in SQL, PL/SQL, UNIX shell scripting, and L2 Production Support for enterprise-scale applications.Proficient in developing and executing shell scripts, scheduling and monitoring CRONTAB jobs.Strong expertise in Application, Operations, and Production Support including log analysis, bug resolution, RCA, and defect prevention.Experienced in Incident, Change, and Problem Management under the ITIL framework with proven ability to resolve tickets within SLA timelines.Acted as a Subject Matter Expert (SME) during releases and deployments (Demands/CRs/RFCs), collaborating with development teams to ensure smooth transitions and permanent fixes.Hands-on with tools such as PL/SQL Developer, BMC Remedy, Putty, and WinSCP.Adept at writing complex SQL queries for data extraction, analysis, and business insights.Excellent problem-solving, interpersonal, and client communication skills, with experience working in agile environments, mentoring teams, and delivering customer-focused solutions on time.
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