Sayali Meher

About Sayali Meher

4 Years+ working experience in Wipro: Senior Associate: BTOR (20••••21) …

Experience

1. Project Engineer

   Wipro

   Feb 2020 — Present · IN

   Ticket and task handling: The team is responsible for managing and assigning tickets and tasks related to the product or service they are supporting. This could involve using a ticketing system to track issues, prioritize them, and ensure that they are resolved in a timely manner.\\\\n\\\\nMonitoring server patching and alerts: The team needs to monitor the product or service\'s servers and infrastructure for patches and updates that need to be applied. They also need to respond to alerts and notifications in case of any issues or incidents.\\\\n\\\\nAudit for onshore task and incident: The team needs to perform regular audits to ensure that tasks and incidents are being handled appropriately and in compliance with company policies and procedures.\\\\n\\\\nAsset management: The team is responsible for managing assets such as hardware and software licenses, using tools such as ServiceNow and FlexNet Manager Suite. This includes procurement and cost management.\\\\n\\\\nPMO: The team is responsible for verifying new resources\' backgrounds to ensure that they are qualified and suitable for their roles.\\\\n\\\\nStorage solutions: The team manages storage solutions for various types of data, including virtual database files, hard disks, and application data.\\\\n\\\\nTroubleshooting: The team is responsible for identifying and fixing problems that arise with the product or service, documenting the issues and solutions, and implementing preventive measures to avoid similar issues in the future.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n