Sawrab Nayak

About Sawrab Nayak

Sawrab is a dynamic and accomplished executive with a proven track record in leading cross-functional teams and driving end-to-end business operations, growth strategy, and performance excellence across diverse environments. With deep expertise in channel enablement, lead optimization, broker commission and internal SIP management, CRM strategy and implementation, and performance-driven call center and capacity management, he brings both vision and execution to the table.Known for his ability to lead complex initiatives, Sawrab excels in developing and executing market strategies that accelerate growth, improve conversion, and enhance overall organizational performance. His leadership style blends strategic thinking with operational discipline—guiding teams, optimizing processes, and ensuring KPIs are consistently exceeded.An expert in balancing high-level strategic planning with hands-on operational execution, Sawrab has successfully implemented CRM solutions, driven change management initiatives, improved process efficiency, and elevated team productivity. He thrives in high-energy team environments, fostering a culture of innovation, collaboration, and accountability.He is recognized for his strong communication, relationship management, and organizational skills, with a reputation for navigating challenges diplomatically and driving results under pressure. With a passion for building inclusive, forward-thinking workplaces, Sawrab leads with integrity, inspires high performance, and champions continuous improvement.Core Competencies: • Strategic Planning & Execution • Channel Enablement & Conversion Strategy • CRM Strategy & Implementation • Call Center Capacity & Performance Management • Lead Optimization & Commission Management • Operational Efficiency & KPI Delivery • Change Management & Process Improvement • Business Growth & Market Expansion • Contract Negotiation & Budget Ownership • Leadership Development & Team Building

Experience

1. Director, Market Strategy & Analytics

   Highmark

   Jun 2023 — Present · Pittsburgh, PA, US

Education

• University of Calcutta, India

  BACHELOR OF COMMERCE, ECONOMICS

  1996 — 1999

• Santa Fe College

  Health IT Implementation Role, HIT Implementation Manager Role

  2013 — 2013

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (MBA), Health Care Administration/Management

  2014 — 2017

• University of Phoenix

  BACHELOR OF SCIENCE, BUSINESS & INFORMATION SYSTEMS

  2009 — 2013

• IBM

  Certified Application Developer, IBM

  1997 — 2000

Skills

• Highly Analytical
• Application Design
• Business Intelligence Tools
• Medicare
• Documentation
• Medicaid
• Requirements Analysis
• Hipaa
• Software Documentation
• Microsoft Office
• Pharmacy Benefit Management
• Management
• Business Intelligence
• Cross-Functional Team Leadership
• Business Process Improvement
• Project Management
• Analytical Skills
• Healthcare
• Analysis
• Access
• Process Improvement
• Health Insurance
• Visio
• Medicare Part D
• Requirements Gathering
• Business Requirements
• Strategy
• Health Policy
• Managed Care
• Business Objects
• Customer Service
• Policy
• Healthcare Consulting
• Analytics
• Healthcare Information Technology
• Business Analysis
• Consulting
• Leadership
• Business Process
• Quality Assurance