Sawera Swarnkar
Business Analyst @Verizon
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WORK HISTORY
Business Analyst @Verizon
US
Lead requirements gathering with business, operations, analytics, and engineering teams for telecom network and operational reporting initiatives- Translate business needs into functional specifications, data definitions, and reporting requirements- Analyze network and operational performance data to identify trends, risks, and improvement opportunities impacting service quality- Partner with data analysts and engineers to validate KPI logic, data accuracy, and reporting outputs- Support root-cause analysis for network incidents by consolidating insights from multiple data sources.
EDUCATION
Park University
Master's degree, Computer and Information Sciences and Support Services
Haldia Institute of Technology
Bachelor of Technology - BTech, Electronics and Communication
ABOUT SAWERA SWARNKAR
Business Analyst with progressive experience supporting telecom and enterprise organizations, focused on translating business and operational needs into clear, data-driven solutions. Experienced in working across cross-functional teams to improve visibility into performance metrics, streamline processes, and enable informed decision-making.Core strengths and experience include- Requirements elicitation, stakeholder management, and functional documentation (BRD, FRD, use cases)- Process mapping, workflow optimization, and operational performance analysis - KPI definition, reporting governance, and data validation in partnership with analytics teams - Network and operational reporting support within regulated telecom environments - UAT coordination including test planning, execution, defect triage, and business sign-off - Executive-ready dashboards, insights, and presentations for leadership - Delivery experience across Agile and SDLC environments with strong documentation and governance.Open to Business Analyst and Senior Business Analyst roles across telecom, technology, and consulting domains.
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