Sameer Sawant
Assistant Vice President at Yes Bank
- Role
- Assistant Vice President at YES BANK
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sameer Sawant
Results-driven IT Infrastructure and Service Delivery professional with expertise in IT…
Experience
Assistant Vice President
Dec 2021 — Present · Mumbai, IN
Incident & Problem Management: Leading end-to-end lifecycle of incident and problem management across Wintel, Network, Security, Middleware, Databases, Storage, Applications, and InfoSec environments Major Incident Reduction: Proactively identifying and mitigating root causes of high-impact and recurring incidents to reduce major outages and improve service availability CAPA Execution: Implementing & monitoring Corrective and Preventive Actions (CAPA) to address underlying problems, ensuring long-term incident resolution Trend Analysis: Conducting regular deep-dive analysis of incident trends to uncover hidden issues and initiate preventive action plans Service Delivery Improvement: Driving continuous improvement initiatives aligned with SLA and KPI benchmarks to enhance IT service quality Cross-Functional Collaboration: Coordinating with resolver groups, infrastructure, and application teams to streamline incident response and embed process enhancements Stakeholder Engagement: Establishing strong partnerships with business service managers, compliance, risk, and governance teams to align IT services with business needs Change Management Optimization: Transforming change-induced incidents into problem records & improving change execution workflows to prevent recurrence Dashboard & Reporting: Delivering actionable insights to senior leadership through dynamic dashboards, trend reports, and problem management metrics Risk Analysis & Mitigation: Identifying risks in CAPA delivery, acting as a risk analyst to recommend mitigation strategies and maintain service integrity Best Practices Implementation: Promoting usage of knowledge bases (KBase), conducting incident and problem reviews, and embedding ITIL-based best practices to optimize operations
Education
MMJ Shah Polytechnic
Diploma in Digital Electronics And Telecommunication , Digital Electronics And Telecommunication
2000 — 2003
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