Sawan Kumar Panicker
\"Dynamic Operations Leader: Driving Growth and Efficiency Across QSR, E-commerce, and Hospitality Sectors\"
- Role
- Deputy Manger at Jubilant Food Works Limited
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sawan Kumar Panicker
I have overall 23+ years of experience,16 Years In Hotels (Taj Group of Hotels, The…
Experience
Deputy Manger
Sep 2022 — Present · Bengaluru, IN
Driving CSAT improvement across 5 regions (East, West 1, West 2, South 1, and South 2).• Managing customer experience metrics including TAT, REOPEN %, Concern Closure Within 24 Hours, CPTK, and PCPTK.• Handling escalation management to ensure timely resolution and customer satisfaction.• Updating people plans to align with Cube and brand admin portals for operational consistency.• Focusing on bottom quartile management and providing Training Needs Identification (TNI) for skill development.• Identifying tech glitches and process gaps, and communicating them to respective stakeholders for resolution.• Leading focused CSAT improvement drives for new product launches.• Conducting targeted efforts to improve Mystery Audit scores by addressing audit defaulters.
Education
Newport University
Bachelors In Business Administartion
1997 — 1999
AHLEI - American Hotel & Lodging Educational Institute
Hotel Management
1997 — 1999
Kendriya Vidyalaya
AISSCE
1993 — 1996
Merit- Swiss Asian School of Hotel Management
Diploma in Hotel Management and Catering Technology
1996 — 1999
Symbiosis institute of Management Studies
Master of Business Administration (M.B.A.)
2012 — 2015
Skills
- Distribution Center Operations
- Recruiting
- Fmcg
- Budgets
- Hospitality
- Operations Management
- Retail
- Negotiation
- Sales
- Restaurant Management
- Brand Management
- Client Relations
- Pre Opening Experience
- Marketing Strategy
- Management
- Team Building
- Expansions
- Strategic Planning
- Employee Relations
- Pnl Management
- Key Account Management
- Kaizen
- Sales Management
- Retail Food
- Team Management
- Business Analysis Planning & Monitoring
- Inventory Management
- Performance Management
- Crm
- Customer Service
- Customer Satisfaction
- Merchandising
- New Store Openings
- New Business Development
- Competitive Analysis
- Vendor Management
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