Savo Dabizljevic
Certified Scrum Master
- Role
- Application Support Lead at Trionfo Solutions Llc
- Location
- Glenview, IL, US
- LinkedIn followers
- 500 followers
About Savo Dabizljevic
Accomplished professional with over 10 years of broad expertise collaborating with cross-functional internal and external clients to drive innovative quality assurance testing solutions, project management, business analysis, service desk support, and end user training for seamless operations in the Nonprofit, Public Sector, Recruiting, Medical Device and Technology Industries. Detail-oriented team leader and dedicated team player and manager with proven success managing multiple simultaneous projects. Analytical problem-solver with exceptional interpersonal, organizational and communication skills.
Experience
Application Support Lead
Aug 2020 — Present
Host weekly status meetings with three external clients to present updates on future release items, discuss production pain points they encounter, changes they would like to see on the platform, and provide insight into what is being developed for future releases.Responsible for maintaining relationships with insurance and technical vendors. Duties included receiving updated plans and rates from the carriers and troubleshooted with vendors bugs, defects, and enhancements found on the platforms. Ensured the latest version of the product was available to the vendor and clientsManage three offshore Application Support Engineers by assigning and monitoring production tickets, creating and updating application support procedures, and hosting daily stand ups to address any roadblocks and daily tasks.Document meeting minutes between business owners, end clients, vendors, and development team. Log and track takeaways and follow ups for future meetings.
Education
Illinois State University
Bachelor of Science (BS)
2000 — 2004
Illinois State University
BS
2000 — 2004
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