Savita Kumar

Customer Support Agent @Foundever

Edmonton, AB, CA

Responding promptly to customer inquiries related to the product and services.• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Acknowledging and resolving customer issues in timely manner.• Equipped and updating my knowledge database about our products inside and out to handle multiple queries.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints and doing data entry.• Communicating and coordinating with colleagues and TL as necessary.• Ensuring customer satisfaction and providing professional customer support.