Savio Pallathil

About Savio Pallathil

15 years of experience in ITIL service delivery management, years of success spearheading projects, transitions, and service delivery. Proficient in ITIL framework with hands-on experience implementing incident, event, problem, change, asset, procurement disciplines within Service Management environment. Adept at managing projects, transitions, and technical support [Solaris/Windows] while ensuring adherence to OLA/SLA agreements. Expert in efficient demonstration of ITIL-based work structure re-organization and training initiatives.* Service Management, Project Management, Problem Management, Incident Management, Service Asset and Configuration Management, Transition Management, Procurement Management.* MBA in Project Management* Prince2 Agile Foundation and Practitioner - 2023* SIAM Professional - 2023* ITIL v4 Foundation* ITIL Intermediate Certified in Service Operation – Certificate # GR75•••••65P - 2015* ITIL v3 (Foundation) ID- Certificate# GR75•••••79SP – 2012* Having 15 years of experience in ITO.* Project Management / Incident Management/ Event Management/ Problem Management/ Change Management/ Asset Management / Procurement Management* Good communication and interpersonal skills to work with the team.* Good hands on ITAM / Remedy / Peregrine service center / Servicedesk tool.* Good experience of Calls, e-mail and Chats on service desk.* Leadership with effective Co-ordination.* Ability to work independently and also as a team worker.* Result oriented.* Skilled in asset management, tools, and reporting.* Working skill in MS Word, MS Excel, MS PowerPoint and MS Outlook.* Ability to achieve operational and financial goals identified in business plans.* Ability to write and develop internal policies and procedures.* Regularly achieving cost saving targets.

Experience

1. Assistant Manager

   WTW

   Feb 2017 — Present · Mumbai, IN

   Role : Service Management Project Management, Problem Management, Incident Management, Transition Management, Procurement Management. • Managing IT infrastructure projects of variety of sizes.•Lead project meetings, steering committee meetings, project review meetings, change management meetings and ensure project is tracked effectively. •Prepare and control documents such as project schedule, meeting minutes, change management log.•Work on placing orders to the vendors and track procurement effectively; ensure the vendor receives relief for their hardware through our billing team.•Prepare an implementation plan with the help of assigned technical resources and ensure efficient coordination of all the system components.•Work with business units and confirm their feasibility for executing changes pertaining to my projects and gain concurrence on change windows that can be approved through standard change process.•Initiate billing for the installed system components and ensure that the monthly invoices are received by business team and that they accept it for payment.•Perform post implementation review and ensure business and project objective/scope is met basis the identified success criterion.•Perform project closure activities including billing confirmation and tracking of man hours for all involved resources and hand the support over to operations and document lessons learned.

Education

• Shri Shivaji Preparatory Military School

  Bachelor of Arts (B.A.)

  2000 — 2004

• NIILM University

  Master of Business Administration - MBA

  2020 — 2022