Savio Emmett
Cybersecurity Support Engineer | Endpoint Security & Microsoft Defender Specialist | 8+ Years Experience Reducing Vulnerabilities, Driving Compliance & Training Global Teams
- Role
- Technical Support Engineer at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Savio Emmett
About me Being a Technical Support Engineer I am engaged in resolving critical…
Experience
Technical Support Engineer
Feb 2021 — Present · Bengaluru, IN
Handle high-visibility, top-priority cases related to Microsoft Defender products—including Antivirus, EDR, and Threat & Vulnerability Management.Collaborate with engineering and product teams to diagnose and resolve escalated issues, product bugs, and feature requests.Lead incident response, including remote investigation, log collection, and alert triage for premium customers.Manage onboarding and offboarding issues, API and EDR sensor troubleshooting, and software inventory and policy design.Guide enterprise clients in upgrading their security posture, resulting in significant vulnerability reduction and improved compliance.Facilitate large-scale migrations, such as Defender ATP deployment and endpoint encryption rollout for thousands of devices.Act as the primary point of contact for premium clients, maintaining high customer satisfaction through prompt and effective solutions.
Education
University of Madras
Master's degree, Cyber forensics and information technology
2019 — 2021
University of Madras
Bachelores of computer application
2013 — 2016
University of Madras
Bachelors of Computer Application , Information Technology
2013 — 2016
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