Savi Narula
Service Expert @Praxis Services Pvt. Ltd.
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WORK HISTORY
Service Expert @Praxis Services Pvt. Ltd.
Gurugram, IN
Managed customer service operations for the Air India process, ensuring high-quality support and resolution of passenger queries.• Handled priority and premium customers, providing personalized assistance and maintaining service excellence.• Utilized Salesforce for case management, ticket tracking, and customer interaction documentation.• Worked on Amadeus for flight bookings, itinerary modifications, cancellations, and passenger information management.• Coordinated with internal teams to resolve escalations and ensure timely issue resolution.• Maintained accuracy in reservation handling, fare rules, and airline policies while ensuring a positive customer experience
EDUCATION
Chaudhary Devi Lal University (CDLU), Sirsa
Bachelor of Commerce - BCom, Business/Commerce, General
Shah Satnam Ji Girls School - India
Senior secondary , Commerce
Shah Satnam Ji Girls School - India
Secondary education
ABOUT SAVI NARULA
Service expert
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