Savi Narula
Service expert
- Role
- Service Expert at Praxis Services Pvt. Ltd.
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Service Expert
Dec 2025 — Present · Gurugram, IN
Managed customer service operations for the Air India process, ensuring high-quality support and resolution of passenger queries.• Handled priority and premium customers, providing personalized assistance and maintaining service excellence.• Utilized Salesforce for case management, ticket tracking, and customer interaction documentation.• Worked on Amadeus for flight bookings, itinerary modifications, cancellations, and passenger information management.• Coordinated with internal teams to resolve escalations and ensure timely issue resolution.• Maintained accuracy in reservation handling, fare rules, and airline policies while ensuring a positive customer experience
Education
Chaudhary Devi Lal University (CDLU), Sirsa
Bachelor of Commerce - BCom, Business/Commerce, General
Shah Satnam Ji Girls School - India
Senior secondary , Commerce
Shah Satnam Ji Girls School - India
Secondary education
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