Saverio Surace
Head of Business Innovation @The Adecco Group
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WORK HISTORY
Head of Business Innovation @The Adecco Group
Milano, IT
Leading the Business Innovation Strategy in The Adecco Group Italy contributing to the continuous improvement of the Customer Experience through:• The Innovation of the Business and Candidate Recruitment Strategy, Processes and Tools for The Adecco Group• The CRM management as a strategic tool to improve the Business results and its full strategic integration in the Sales processes and the other Sales tools• The Pricing Strategy and Value Proposition including the sales approach, Policies and Governance• The development of Loyalty management and Customer Service including the Net Promoter Score (NPS) Program
EDUCATION
Politecnico di Milano
Laurea triennale, Management & Production Engineering
Politecnico di Milano
Laurea specialistica, Management Engineering, major in Supply Chain Management
SKILLS
ABOUT SAVERIO SURACE
Highly-dynamic professional and Open-Minded Team Leader with proved experience in Marketing, Sales and Innovation in different businesses.Main strengths:• Entrepreneurial attitude• Passionate Team Leader• Achiever and results oriented• Proactive approach to anticipate and support changes• Very open listener and high understanding of internal/external customer needs• Excellent communication and interpersonal skills complement engineering and analytical background
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