Evgeniia Saveleva
Senior Product Operations Manager @Sberbank
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WORK HISTORY
Senior Product Operations Manager @Sberbank
Sberbank is the largest bank in Russia and Eastern Europe, with over 100 million clients and annual net profit exceeding $13.5 billion USD in 2023. As a Senior Product Operations Manager within the channel development division, I am responsible for improving operational efficiency and customer feedback processes across both physical branches and online platforms: Process diagnosis and optimization: Led product and process diagnostics across 10 cross-functional product teams, identifying bottlenecks and opportunities for improvement to enhance delivery efficiency and scalability. Stakeholder management: Collaborated closely with executives and senior stakeholders across product, operations, and channel management to communicate findings and co-create process enhancement initiatives. Voice of the customer programs: Designed and launched a Value Stream Mapping (VSM) initiative to trace customer feedback flow from branches and digital channels back to product teams, aiming to shorten feedback loops and increase responsiveness. Data-driven insights: Collected and structured operational and customer feedback data, providing actionable insights and recommendations for product development prioritization.
EDUCATION
Moscow School of Management SKOLKOVO
Additional training, Innovation management and digital product launch management
Saratov State Technical University
Bachelor's degree, Business and economics
University of Pécs Faculty of Business and Economics
Master's degree, Business and Economics
The Russian Presidential Academy of National Economy and Public Administration (RANEPA)
State and local government
Higher School of Economics
Master's degree, Strategic Management and Consulting (Digital transformation management)
ABOUT EVGENIIA SAVELEVA
Hey, I\'m Evgeniia, a Staff Technical Program Manager I specialize in driving…
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