Savannah Dowe

About Savannah Dowe

I’m here to build what’s next, not just manage what is. I believe the future of CX is human + AI, intentionally designed. The right automation unlocks empathy. The right structure creates accountability. The right leadership drives performance.My focus is building operating models and performance frameworks that elevate service quality, reduce churn, expand lifetime value, and strengthen margin, without sacrificing culture. The result is modern customer organizations built to scale, adapt, and lead.

Experience

1. VP, Customer Care

   Brivity

   Jan 2022 — Present · Bellingham, WA, US

   Accountable for end-to-end Customer Experience across Support, Success, Onboarding, Retention, Offshore Virtual Assistant operations, and CX systems for a high-growth SaaS platform. Focused on organizational design, KPI architecture, AI integration, and operational readiness during rapid scale and acquisition. Co-chaired the AI Strategy and Deployment Center of Excellence, achieving 76% chat deflection, 98%+ CSAT, 80% improvement in chat first response time, 17% improvement in ticket first response time, and 70% reduction in case resolution time while supporting increased inbound volume with 50% fewer FTE resources. Reduced time to launch by 50% through re-engineered onboarding workflows, accelerating customer time to value.

Education

• The Art Institute of Portland

  Digital Film & Video, Cinematography and Film/Video Production

Skills

• Retail
• Management
• Team Building
• Interviewing
• Merchandising
• Microsoft Excel
• Employee Training
• Customer Service
• Sales Management
• Microsoft Office
• Sales
• Conflict Resolution
• Payroll
• Visual Merchandising
• Fashion
• Salons
• Hiring
• Inventory Management