Savannah Summers
Technical Success Manager @ Qualtrics | Omnichannel Customer Experience Analysis
- Role
- Technical Account Manager at Qualtrics
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Savannah Summers
As a technical account manager at Qualtrics, I specialize in omnichannel customer…
Experience
Technical Account Manager
Oct 2022 — Present · Seattle, WA, US
Pioneered the expansion of the TAM team\'s portfolio, being the first to successfully manage clients across two distinct products• Conducted immersive training sessions for clients, equipping them with comprehensive skills and expertise in utilizing software solutions• Specialize in analysis of omnichannel customer experience data (audio, survey, chat, review, social media, case) from enterprise-size client industries such as finance, consumer retail, hospitality, SaaS, and travel• Work hand-in-hand with Customer Success Managers and Professional Services to help customer programs expand and succeed by building demos to showcase the capability of the product• Provide technical expertise, configuration services, and strategic guidance to drive product adoption and maturation of customer programs• Collaborate with clients to formulate data modeling strategies, construct and sustain categorization models, and execute both fundamental and sophisticated sentiment tuning for a wide range of qualitative data sources
Education
Gonzaga University
Bachelor’s Degree, Business Administration: Concentrations in Digital Marketing and Management Information Systems
2015 — 2019
University of Auckland
Business Administration
2017 — 2017
Skills
- Adobe Creative Suite
- Customer Service
- Website Building
- Project Management
- Adobe Photoshop
- Management
- Web Hosting
- Search Engine Optimization (SEO)
- Social Media
- Leadership
- Microsoft Office
- Creative Writing
- Research
- Powerpoint
- Microsoft Excel
- Google Analytics
- Microsoft Word
- Public Speaking
- Lightroom
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