Savannah Martin

Client Solutions Manager @Samsung Ads

New York, NY, US

HIGHLIGHTS: Collaborates with the Sales team to provide comprehensive support for accounts, managing all aspects from RFP responses and media planning to post-sale campaign insights and reporting, ensuring seamless coordination and client satisfaction. Acts as the primary point of contact for daily client communications, delivering exceptional service while resolving issues promptly to maintain strong relationships. Leads campaign kick-off meetings and efficiently manages launch timelines, facilitating clear communication on updates, troubleshooting, optimization strategies, and campaign performance reviews. Liaises with multiple internal teams, including providing guidance on campaign requirements, ensuring alignment with client KPIs and ensuring successful execution. Maintains in-depth knowledge of Samsung Ads Platform, serving as a subject matter expert and driving upsell opportunities ($9.2MM revenue generated TD) through strategic recommendations while also developing best practices and insights based on campaign performance, offering data-driven recommendations that contribute to client renewals and long-term partnerships. Collaborates with the Marketing team to deliver custom marketing solutions, aligning creative ideation with client objectives and overall business goals. Provides onboarding and continuous education to new and existing clients, guiding them through best practices and proactively addressing areas for improvement to maximize campaign success. Serves as the primary programmatic expert within the Client Solutions (CSM) organization, becoming the go-to resource for colleagues on all programmatic-related inquiries and needs. Takes a lead role in providing strategic guidance, troubleshooting, and best practice recommendations, fostering a deeper understanding of programmatic processes across the team.

Rollins College

Bachelor of Arts - BA

Universitat Autònoma de Barcelona

International Business