Saurav Shankar
Senior Learning Specialist at Uber
- Role
- Senior Learning Specialist at Uber
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Saurav Shankar
I’m Saurav, a Learning & Development Specialist at Uber, focused on BPO performance, training optimization, and agent proficiency. I design scalable training programs and projects that drive CSAT, AHT, Spotcheck, and 1-Star CSAT improvements, ensuring our support teams deliver exceptional service.I’m passionate about building structured, data-driven learning solutions and leveraging technology and cross-functional collaboration to enhance training effectiveness. I’ve led initiatives like STEP and EWS, improving new-hire readiness and agent performance.With expertise in project management, corporate training, instructional design, and process optimization, I thrive on helping teams grow and driving operational efficiency. My goal is to create impactful learning experiences that empower teams to excel.I\'m married to Bharani, my classmate from school, and am a proud father to Anika and Ameya. I love hiking in the mountains, camping in the wild, and traveling solo.
Experience
Senior Learning Specialist
Jan 2020 — Present · Hyderabad, IN
I make Business owners help meet their training needs. I\'m a part of a brilliant team that covers an array of LoBs across the NorthAm region.
Education
Institute of Public Enterprise
Master of Business Administration - MBA, Finance and Marketing
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