Samyak Sau

About Samyak Sau

Career ObjectiveTo obtain a position that challenges me and provides me the opportunity to reach my full potential professionally and personally utilizing my abilities and years of experience in your organization that is progressive intellectually and technically and one in which practices collaborative leadership, integrity and honesty.Profile Summary Solutions Focused, Proactive and industrious B.Tech.(Computer Science Engineering)+ MBA (Marketing) Professional with excellent academic background. Ability to analyze, organize, and manage challenging projects that promote growth through individual and product achievement. Process oriented; willing to work in target based environment; poised to tackle the multifaceted challenges of rapidly changing corporate circumstance. Seasoned professional seeking middle level job to utilize my technical and management skills, functional experience and computer knowledge and attain organizational goals. Focused and hardworking, self motivated and team oriented effective team player with excellent communication and inter-personal skills. Adaptive, quick learner and energetic with business understanding and capable of implementing modern techniques and management tools.

Experience

1. Service Account Manager

   Lenovo India

   Jul 2024 — Present · Bengaluru, IN

   Customer Relationship Management: Develop and maintain strong relationships with key stakeholders and customers to ensure high levels of satisfaction and loyalty.Service Delivery Management: Oversee the delivery of services to ensure service level agreements (SLAs) are met and customers receive exceptional service.Account Management: Manage customer accounts, including contract renewals and identifying opportunities for service improvement.Operational Excellence: Drive operational excellence by implementing process improvements to enhance service delivery and customer satisfaction.Incident and Escalation Management: Lead the resolution of customer incidents and escalations to ensure timely and effective solutions to complex issues.Team and Performance Development: Mentor and develop team members to foster a high-performance culture and meet performance goals.Strategic Planning and Foresight: Engage with Director and C-level executives to align service delivery with Lenovo\'s strategic goals and anticipate potential challenges.Recruiting and Hiring: Lead the recruitment process for quality personnel to ensure the team can scale with customer and service growth.

Education

• Jaipur National University

  Bachelor of Technology (B.Tech.), Computer Science

  2012 — 2016

• Kendriya Vidyalaya

  Intermediate, Science with Mathematics and Computer Science

  1999 — 2011

• Jaipur National University

  Master of Business Administration (MBA), Marketing

  2016 — 2017

Skills

• Teaching
• C++
• Advertising
• Computers
• Phonegap
• Security
• Data Structures
• Mobile Applications
• Netbeans
• C
• Programming
• Android Development
• Sql
• Linux
• Databases
• Windows
• Marketing
• Communication
• Computer Hardware
• Management
• Networking
• Software
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Team Leadership
• Mysql
• Teamwork
• Operating Systems
• Business
• Microsoft Office
• Team Management
• Computer Science
• Leadership
• E-Learning
• Project Management
• Html
• Mac Os
• Javascript
• Ios Development