Saurodeep Sengupta
| Associate Trans Processing @Client-Expedia | GDS | Amadeus | Ticketing | Issuance/Re-issuance | ASC | Refunds | Ticket Rejects
- Role
- Associate Trans Processing at Sutherland
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
Experience
Associate Trans Processing
Jun 2024 — Present · Chennai, IN
Expedia• As a Backoffice Executive, my role revolves around managing ticketing operations such as issuance, re-issuance, refunds, and handling ticket rejects across multiple sales platforms. This involves meticulous attention to detail and expertise in resolving issues promptly to maintain excellent customer service standards.• Assisted customers Globally with flight & travel bookings, modifications, cancellations, and refunds via Salesforce CRM.• Logged and monitored tickets in CRM systems, ensuring SLA compliance and timely follow-ups with relevant departments.• Ensured 95%+ ticket resolution within 24 hours, minimizing escalations and improving customer satisfaction.
Education
S E RLY MHS SCHOOL E/M CHAKRADHARPUR
12th
2016 — 2018
West Bengal University of Technology, Kolkata
Bachelor's degree
2018 — 2021
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