Saurav Sawansukha
Product Manager 2 @Nordstrom
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WORK HISTORY
Product Manager 2 @Nordstrom
Los Angeles, CA, US
Designed and implemented an intra-city network connecting Nordstrom Rack stores and fulfillment centers, reducing pickup times from 7 to 2 days and expanding inventory 10x to generate $110M in projected demand while maintaining >95% on-time delivery- Driving Nordstrom Credit experiments across checkout experiences, achieving 90%+ satisfaction scores and increased card conversion through express features focused on growing Nordy Club loyalty customers and reducing third party transaction fees- Built analytics infrastructure using Quantum Metric creating customer behavior dashboards and drop-off alerting system, identifying payment friction generating $24M in conversion savings
EDUCATION
Bangkok Patana School
High School Diploma
University of Washington Information School
Bachelor's degree, Informatics
ABOUT SAURAV SAWANSUKHA
As a Product Manager at Nordstrom, I drive innovation at the intersection of technology and retail. I led the product development and nationwide rollout of Buy Online, Pick Up Same Day for Nordstrom Rack stores—a key Omni strategy initiative that has generated an estimated $110M in annual demand and differentiated Rack in the off-price market.Beyond fulfillment innovation, I supported the revamp of Rack’s Point-of-Sale (POS) infrastructure, integrating and updating the Digital Checkout API across all stores, thus reducing the time to checkout in-store and optimizing both sale and return processes into one transaction. I also led optimization efforts for address charges through deep impact assessments and user scenario analysis, ensuring efficiency in key business processes, resulting in a 40% reduction in address charge errors and an improved checkout experience.With a background in informatics, product management, and data analysis, I thrive in cross-functional environments—collaborating with UX, engineering, and business stakeholders to deliver scalable solutions. I am passionate about leveraging technology to enhance customer experiences and operational excellence.I hold a Bachelor\'s degree in Informatics, Data Science from the University of Washington Information School and a Product Management Bootcamp Certificate from General Assembly.Let’s connect!
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