Saurav Samanta
Technical Architect @Aspect Software
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WORK HISTORY
Technical Architect @Aspect Software
Lead Professional Services scoping + solution architecture for enterprise WFM/CX customers across US/EMEA/APAC. Own services estimation, SOWs, and technical design for upgrades, migrations, cloud deployments, integrations, and enablement. • Delivered 350+ transformation programs, contributing to $46M+ incremental revenue through modernization, renewals, and expansions. • Owned SOW + services estimation end-to-end: translate discovery into scope, assumptions, dependencies, effort/cost (rate-card based), and delivery approach; led technical-commercial scope negotiations and change control. • Built standardized scoping templates + effort models, cutting scoping cycle time by ~30–40% and reducing rework; improved delivery consistency and drove ~20% efficiency gains overall. • Led migration of scoping operations to Notion (request intake, templates, estimation calculators, approvals, knowledge base), improving visibility, auditability, and cross-team collaboration. • Acted as Solution/Technical Architect for on-prem, private cloud, and public cloud deployments; defined HA/DR, geo-redundancy, security, connectivity (VPN/MPLS/firewall/ports) and infrastructure readiness (VM sizing, capacity). • Designed and governed integrations with ACD/CX platforms, HR systems, reporting/BI tools using APIs, connectors, secure data exchange, enabling customer reporting and operational workflows. • Led Solution Assurance Reviews pre-kickoff; aligned Cloud Ops, Architecture, Deployment, Product, and partners on readiness, hosting model, third-party components, risks, and delivery plan.
EDUCATION
St. Francis Xavier High School
I.S, Liberal Arts and Sciences/Liberal Studies
Guru Ghasidas University
Bachelor of Commerce - BCom, Business/Commerce, General
ST Thomas Boys School
I.C.S.E
SKILLS
ABOUT SAURAV SAMANTA
I help enterprises make sense of AI, cloud, and emerging tech and actually get things done.With nearly two decades of experience leading digital transformation, I’ve worked across pre-sales, strategy, architecture, and execution. My sweet spot? Turning complex tech (think conversational AI integration and deployment, large-scale cloud frameworks, and cross-functional chaos) into simple, scalable systems that work for both the business and the humans behind it.Whether I’m advising startups, partnering with enterprise teams, or putting out technical fires before they spread, I bring a calm, strategic mindset and a bias toward clarity. I’ve driven revenue impact, led transformation projects, and helped global teams navigate everything from cloud migration to AI-powered automation and customer engagement.I’m also the kind of person who builds custom tools just to make life easier — and sometimes just for fun.Let’s connect if you’re building something big, messy, or meaningful. Focus Areas: AI Strategy & Transformation | Agentic AI & LLMOps | Cloud Architecture (AWS, GCP)| Conversational AI Deployment | Solution Design & Pre-Sales | AI-Powered Automation | Digital Transformation Leadership | Go-To-Market Enablement | Tech Advisory & Innovation
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