Saurav Majumder
Account Delivery Head @ Wipro | Heading delivery team, site compliance, India and Phillipines
- Role
- Account Delivery Head at Wipro
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Saurav Majumder
As the current Account Delivery Head at Wipro, my focus is on spearheading a robust delivery team across both locations for a prestigious US-based retail client. This role leverages my expertise in site compliance, revenue management, and business growth, ensuring our service delivery meets the highest standards of excellence. Our team\'s mission is to drive customer satisfaction and expand business footprints, both of which I am deeply passionate about.Previously, as the Head of Service Delivery, I was responsible for the overall site management, where I used my skills in account management and training. Collaborating with my team, we successfully enhanced customer experiences, which is a testament to our commitment to quality and efficiency. My aim continues to be to empower our clients through strategic leadership and operational excellence, contributing to Wipro\'s esteemed reputation in the industry.
Experience
Account Delivery Head
Dec 2024 — Present · Kolkata, IN
Heading delivery team across both Kolkata and Cebu locations for US based Retail giant, for their retail line of business and tech support. Owns end to end site compliance and revenue management for both locations, along with business growth.
Education
South Point High School
Secondary
1983 — 1995
All India Management Association (AIMA)
Post Graduate Diploma in Management , Marketing/Marketing Management, General
South City College (Day)
Hons. Graduate, Commerce
1997 — 2000
All India Management Association (New Delhi)
PGDM, Marketing
2001 — 2003
South City College (Day)
Higher Secondary, Commerce
1995 — 1997
Skills
- Mis
- Employee Engagement
- Contact Centers
- Customer Experience
- Quality Management
- Service Delivery
- Vendor Management
- Temporary Placement
- Call Center
- Process Management
- Process Improvement
- Team Leadership
- Call Centers
- Customer Service
- Recruiting
- Operations Management
- Management
- Team Management
- Customer Satisfaction
- Training
- Bpo
- Telecommunications
- Business Process Improvement
- Performance Management
- Crm
- Leadership
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