Saurabh Bhatnagar
An IT Professional - Offering a rich experience from different verticals as, Service Delivery Management, BCDR Management (Business Continuity & Disaster Recovery), Global IT Support & ServiceDesk Operations.
- Role
- Senior Consultant at Capgemini
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Saurabh Bhatnagar
An IT Professional - Offering over 9 years of experience, with proven success in ITService Delivery, Disaster Recovery Management, Business Continuity Planning,Global Service Desk, and Desktop Support Operations.As a Disaster Recovery Manager at my current organization, I am responsible for developingand implementing disaster recovery plans and procedures.I have collaborated with key stakeholders to identify critical processes and designedcomprehensive disaster recovery plans.I also led multiple disaster recovery exercises to test the effectiveness of the plans andidentified areas for improvement.I am known for enhancing overall performance through technology upgrades, and trainingsto motivate personnel’s in building strong teams, and lead staff toward maximum potential.
Experience
Senior Consultant
Jul 2022 — Present
Well versed in conducting BIA & Risk Assessment, work with team to define critical time sensitive systems and business functions. Directed activities within DR program include information security audits, establishing disaster recovery processes, development of continuity plans, recovery support, crisis management, and disaster recovery compliance/audit initiatives. Expert in orchestrating annual DR exercises, conducting audits, GAP analysis, and performing tests to make sure data can be retrieved. Regularly conducting tabletop exercises to simulate disaster scenarios and evaluate the team\'s response and communication protocols. Developing and implementing training programs to educate staff on their roles and responsibilities during a disaster recovery event. Well-versed in managing Test Plans, Test Cases & Test Reports along with the creation of runbooks for each exercise to ensure the failover procedures are accurate associated risks are minimized. Provides instructional and informational materials on how business staff / IT associates are expected to respond during an emergency event. Demonstrates exceptional DR management and communication skills, ensuring robust disaster recovery plans and seamless process enhancements. Coordinating and leading regular disaster recovery testing and drills to ensure the effectiveness and reliability of the DRP.
Education
UP Board
Intermediate
2001 — 2003
Bhimrao Ambedkar University
B. Sc
2006 — 2010
Skills
- Service Delivery
- Technical Support
- Troubleshooting
- Bpo
- Cisco Technologies
- Switches
- Billing Systems
- Routers
- Performance Management
- Cisco Routers
- Vendor Management
- Telecommunications
- Wireless Routers
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