Saurav Vinod Nair
Senior Technician – Aftersales Service & Marketing(IT) at Dell Technologies | BCA Graduate |
- Role
- Senior Technician- (Sro)email-based Support & Technical Marketing at Dell Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saurav Vinod Nair
Performance-driven Senior Technical Support Specialist at Dell Technologies with a unique background in Technical Troubleshooting and Aftersales Marketing for the North American and Canadian markets. Proven expertise in diagnosing complex hardware/software issues while driving revenue through service package sales.Technically proficient in Salesforce, Sprinklr, and Python, with a track record of maintaining 95%+ CSAT scores. In addition to that, published journal report on Fogg Computing in GJEIS and filed Patent in NFC/IoT medical technology.
Experience
Senior Technician- (Sro)email-based Support & Technical Marketing
Dec 2025 — Present · Gurugram, IN
Engineers high-impact technical resolutions via written correspondence for North American clients, ensuringcomplex out-of-warranty issues are resolved with a 98% first-contact resolution rate.•Consults on aftersales marketing strategies, identifying service gaps and successfully selling extended warranty andsoftware support packages via Salesforce.
Education
Indian School Darsait
Schooling, Class 8 to 12(Commerce with Informatic Practices)
Indian School Salalah
Schooling, Class KG1 - 7
Amity University
BCA-Bachelor of Computer Applications (AIIT), Computer Programming & Management
2022 — 2025
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