Saurav Sushil
Assistant System Engineer @Tata Consultancy Services
Mumbai, IN
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WORK HISTORY
Aug 2024 — Present
Assistant System Engineer @Tata Consultancy Services
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Mumbai, IN
Supporting 4 enterprise applications; led Salesforce-based support, significantly reducing backlog and exceeding performance metrics.Manage tickets via Service Now, ensuring SLA compliance and detailed resolution documentation.Regularly engage in multi-team, customer-facing calls, with focus on proactive updates and customer satisfaction.Exposure: Salesforce, AWS, Spring Boot, SQL
ABOUT SAURAV SUSHIL
Assistant System Engineer at TCS with experience supporting 4 enterprise applications…
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