Saurav Mishra
|| Store Manager || Inventory Management || Team Management || B2B &B2C Operation || Operation Management.
- Role
- Experience Centre Manager at Livspace
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Saurav Mishra
A Store Manager with in management plays a critical role in…
Experience
Experience Centre Manager
Aug 2023 — Present · Jaipur, IN
As a at Livspace’s Jaipur Experience Centre (EC), Oversee daily operations, manage a team of 80+ employees, and ensure seamless customer experiences. Key responsibilities include:>- Register and track DIP meetingsand walk-ins based on actual footfall- Allocate new walk-ins to the sales team per the roster and business unit (BU)- Conduct daily checklists opening, during the day, and EOD- Ensure timely opening/closing of the EC and monitor staff attendance and grooming.> & - Oversee meeting room scheduling and adherence to SOPs- Manage and maintain positive **Google Reviews**, addressing negative feedback with the sales/marketing teams- Ensure high-quality customer service through regular.> & - Handle swatch inventory (issue, receipt, new additions, OOS, and discontinued items)- Conduct to ensure cleanliness and good condition of samples- Maintain attractive visual merchandising for the EC.> & - Monitor per SOPs (via Google Forms)- Oversee smooth operation of >- Hire, train, and motivate employees- Collaborate with the Talent Acquisition team for new hires.> & - Perform deep to ensure a premium customer experience- Identify and resolve EC snags (KNW, civil issues) by coordinating with relevant teams.>- Liaise with teams like, for smooth operations.
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