Saurav Sunny Kumar Jha
Customer Success Associate @Thomson Reuters
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Associate @Thomson Reuters
Closes renewals and simple upsell opportunities for assigned accounts and/ or geography Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options) Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives Identifies the best virtual channel for engagement with customers Supports in developing and executing account and / or territory growth strategies Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory Handles all escalations from Digital chat Assists Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers. Utilizes tools like trigger-based, auto-renewals engine, 24x7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios
EDUCATION
Vignana Jyothi Institute of Management
Bachelor of Science - BS, Mathematics and Computer Science
Indus World School
High School Diploma, Secondary Education and Teaching
ABOUT SAURAV SUNNY KUMAR JHA
As a customer Success Manager at Thomson Reuters, I am dedicated to ensuring the success and satisfaction of our customers by providing expert guidance on complex legal queries. My role involves not only delivering tailored legal solutions but also managing client accounts with a focus on fostering long term relationships. I work closely with businesses to ensure their operations run smoothly and efficiently, addressing their legal needs with precision and care.My ultimate goal is to support our clients in achieving sustainable success by providing tools and insights they need to navigate the legal landscape confidently.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.