Saurav Kumar
Empowering AI Products through advanced AI and Data Analytics
- Role
- Analytics Manager at Deutsche Telekom Digital Labs
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saurav Kumar
Continuous Learner, data enthusiast, self-motivated, highly dedicated, and committed towards the goal with 8+ years of experience in ETL, data analysis, data visualization and predictive modelling.LLM| Prompt Engineering |Python|SQL|Tableau|Machine Learning|Statistical Analysis|
Experience
Analytics Manager
Jul 2025 — Present · Gurugram, IN
Managing AI Product Analytics team that fuels the unstoppable growth of AI powered products using advanced and cutting edge tech- Evaluation of customer facing chatbot powered by LLM- Identifying the opportunities through failed instances to make the Bot smarter- Helping to increase Call Deflections saving millions of euros- Deep dive of agents and usecases to increase the quality of the conversations- Prompt Engineering to make the agents perform better, controlled yet smarter- Managing automated reporting for different AI products like chatbot, AI Phone, AI Powered Search and content generations which serves different business problems- Using innovative methods to analyse AI Products with help of LLM, GPT to provide deeper insights, conversational moments, sentiment analysis, RCA for unresolved conversations, topic grouping- Migration of 50+ Tableau Dashboards to Metabase - More optimised, user-friendly, self service enabled dashboards, created standard templates and taxanomy to be used across different PODs and verticals.
Education
Dayalbagh Educational Institute
Bachelor’s Degree, Business/Commerce, General
2013 — 2015
Alpha Plus Computer Education
Diploma in Financial Accounting, Computer Accounting
2011 — 2012
Dayalbagh Educational Institute
Office Assistant cum Computer Operator, Computer Applications
2012 — 2013
Indian Institute of Technology, Madras
Bachelor of Science - BSc, Data Science and Application
Dayalbagh Educational Institute
Master of Business Administration (M.B.A.), Finance and Financial Management Services
2015 — 2017
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