Saurav Kumar Das
Technical & L1 Support | SME for SMSF Auditomation & Accounting Software | SAAS
- Role
- Technical Support Executive at Cloudoffis
- Location
- Gandhinagar, GJ, IN
- LinkedIn followers
- 500 followers
About Saurav Kumar Das
An enterprising and dynamic person, in the field of finance. My capabilities are work…
Experience
Technical Support Executive
May 2023 — Present
1.Manage a queue of requests through Zohodesk, troubleshooting & solving complex customer requests, presenting action plans and recommendations to users to resolve their issues. Provide inputs that will be used to inform the product development and improvement priorities. Provide guidance on platform configuration and best practices aligned with industry standards.4. Monitor customer escalations and collaborate with cross-functional teams for resolutions.5. Laise with the Customer Success, CRM’s, Product, QA, and Engineering Teams throughout the support process.
Education
The Maharaja Sayajirao University of Baroda
Bachelor of Commerce (Honours)
2016 — 2019
National School of Business, Bangalore
Master of Business Administration - MBA
2019 — 2021
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