Saurav Kumar
Team Lead Manager at Tech Mahindra (Mumbai) | Ex-Team Manager at IGT SOLUTIONS PVT LTD (Agoda) | Ex TL at Concentrix India Pvt Ltd | Ex Team Leader at Teleperformance (Mumbai) | Yellow Belt in Lean Six Sigma
- Role
- Team Lead Manager at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Saurav Kumar
I am a creative enthusiast who likes to work creatively. I am Team Manager at…
Experience
Team Lead Manager
May 2025 — Present · Mumbai, IN
Experienced Team Leader at Tech Mahindra with a strong background in managing high-performing teams in the BPO industry. I specialize in driving performance, ensuring quality service delivery, and fostering a positive team environment. With a focus on meeting SLAs and enhancing customer satisfaction, I lead with a results-driven mindset and a passion for continuous improvement.Key Skills:Team Management | Performance Monitoring | Process Improvement | Quality Assurance | Coaching & Development | SLA/KPI Management | Conflict Resolution | Customer Experience | Workforce Management
Education
Oxford Public School Ranchi
Intermediate in Science
2011 — 2013
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.