Saurav Kumar

About Saurav Kumar

With more than a decade of leadership experience in ultra-luxury hospitality, I bring a proven ability to elevate guest experiences, lead high-performing teams, and deliver operational excellence at the world’s most prestigious hotels.I’ve had the privilege of leading guest-facing teams at Mandarin Oriental, Boston and The Oberoi Group in India, driving results in some of the most competitive luxury markets globally. At Mandarin Oriental, I led a team of 14 across Front Office, Concierge, and Guest Services, achieving a 95.2% guest quality score and a #1 competitive set ranking, while also setting record levels of team engagement and retention. Earlier with Oberoi, I honed my expertise in managing complex guest operations and building a strong service culture in a fast-paced luxury environment.I am also an MBA Valedictorian from Les Roches, Switzerland, where I deepened my expertise in service innovation, leadership, and cross-cultural team development. Serving as Class Delegate and Founding President of the Career Leaders Society, I developed a reflective, transformational leadership style that blends strategy with emotional intelligence.What I bring:• Front Office & Rooms Division leadership with hands-on experience across guest services, concierge, and operational flow.• Guest experience transformation through personalisation, storytelling, and anticipatory service.• Team engagement & development, proven by record-high retention and engagement scores.• Global perspective shaped by working in the U.S, India, and international hospitality hubs.

Experience

1. Senior Manager - Learning and Development

   Oberoi Hotels & Resorts

   Oct 2025 — Present · Udaipur, IN

Education

• Indira Gandhi National Open University

  Bachelor of Arts - BA, Tourism Studies

• Les Roches

  Master of Business Administration (MBA), Global Hospitality Management

• Apeejay Stya Education (Svran Foundation)

  10+2, Commerce

  1999 — 2013

• The Oberoi Centre of Learning and Development

  Postgraduate Diploma, Guest Service Management

• The Oberoi Centre of Learning and Development

  Certificate of Proficiency, Hotel Operations

Skills

• Hospitality
• Hotels
• Reservations
• Restaurants
• Front Office
• Wine
• Banquets
• Opera
• Food & Beverage
• Guest Delight
• Revenue Forecasting
• Hotel Booking
• Concierge Services
• Guest Service Management
• Hotel Management
• Social Media
• Micros
• Tourism
• Glitch Management
• Culinary Skills
• Hospitality Industry
• Hospitality Management
• Reservation
• Microsoft Office
• Leisure
• Catering
• Customer Satisfaction
• Training
• Resorts
• Property Management Systems