Saurabh Srivastave
Infosys | Technical Product Support & Leadership | Management Customer Experience - Large Accounts | Emerging Growth Markets
- Role
- Senior Lead at Infosys
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saurabh Srivastave
Over 25+ years of experience in the product and technology sector ranging from client management, global delivery of business process transformation, and various functional and operational leadership roles focused on global growth across wide-ranging customer service industry verticals, products support, service lines and geographies.Focused on acceleration of the APJ, EMEA and NA-LATAM region\'s digital transformation enabled by Infosys, as the leading IT and ITES company, through its product, service and support offerings.Passionate about deepening collaborations with Infosys customers and partners globally to accelerate digital adoption and empower innovative advancements in the region. This is fueled by a deep understanding of business process transformation, and the desire to embrace change and implement creative solutions in a fast-paced world.Prior to current role, spent over 20 successful years at Convergys Corp (now Concentrix), Teleperformance and last served as “Site Director and Country Manager” leading the company\'s “growth globally” across all industry verticals, products, service lines and geographies.Worked extensively on Program Management in Telecom, Financial, Retail, Technology, Hi-Tech and others in last 24+ years. Supported Google Cloud Workspace - GW & GCP, AT & T, Citibank, Capital One, Microsoft, Directv, Uverse, Angie’s, Apple and others.Specialties: BPO Startups & Existing Brands, International Operations, Strategic Transition, Technical Account Management (Enterprise & Consumer), Strategic planning, Performance Management, Solution Design, Transformation, Transition, Growth & Collaboration. If you want to talk about BPM - Solution Design, Delivery, Growth, Transitions, Resource planning, digital transformation or streamlining your business, operational and service excellence around Business Process Management, or above. Please connect at S••••••••@gmail.com
Experience
Senior Lead
May 2021 — Present · Gurugram, IN
Held a dual mandate at Infosys BPM - first as Global Delivery Leader (Account Manager) overseeing Hi-Tech program delivery, and subsequently as Senior Lead for Solution Design within the Customer Experience Integrated Unit (CEIU). The CEIU scope spanned Technical/Product Support, Customer Service, and IT Service Desk.Focused on large-scale and strategic RFI/RFQ responses for global clients. Delivered consistently as a top most contributor within CEIU, with an average annual solutioning value exceeding $100+ million - reflecting both commercial acumen and deep operational expertise in CX outsourcing.
Education
Symbiosis Centre for Management Studies- Pune
Master of Business Administration - MBA
Skills
- Business Process Outsourcing (Bpo)
- Contact Centers
- Telecommunications
- Six Sigma
- Business Process Improvement
- Process Excellence
- Employee Engagement
- Workforce Management
- Call Centers
- Process Improvement
- Telecom
- Team Management
- Strategic Planning
- Bpo
- Outsourcing
- Business Process
- Customer Satisfaction
- Performance Management
- Operations Management
- Management
- Leadership
- Service Delivery
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