Saurabh Namdeo

About Saurabh Namdeo

Hello! I\'m Saurabh Namdeo, a certified AWS Solutions Architect – Associate with 3+ years of experience in IT support, access management, and cloud operations. I specialize in AWS services (EC2, IAM, S3, VPC, RDS, ELB, Route53, Auto Scaling, CloudWatch) and am passionate about designing scalable and secure cloud infrastructure. Current Role: As a Senior Global Support Associate, I troubleshoot complex technical issues, manage Active Directory, and deploy software at scale for a global user base. I’ve authored 20+ SOPs and improved ticket resolution times by 30%. Cloud & DevOps Focus: After earning my AWS certification, I’ve shifted focus toward DevOps and cloud automation. I bring hands-on experience with Terraform, Docker, Kubernetes (EKS), Jenkins, and CI/CD pipelines, aiming to bridge traditional IT support with modern cloud-native solutions. Career Goal: I’m actively seeking opportunities as an AWS Cloud / DevOps Engineer, where I can contribute by building secure, scalable, and automated cloud solutions that align with business goals. 🤝 Let’s Connect! I love collaborating with cloud professionals, DevOps teams, and mentors in the AWS community. Reach out if you\'re hiring, networking, or just want to geek out over infrastructure!

Experience

1. Senior Associate

   Owens & Minor

   Jun 2023 — Present · Pune, IN

   Provided top-tier support to global clients, ensuring timely and effective issue resolution.Collaborated with product and development teams to address users concerns and improve product features.Use remote tools and diagnostic utilities to aid in troubleshooting.Documenting processes and maintaining service desk records.Assist users with PC hardware, software, printer, or other IT-related issues.Demonstrated leadership by mentoring junior support associates and conducting training sessions.

Education

• RGPV University

  Bachelor's degree

  2014

• Central Academy

  Bachelor of Engineering - BE

  2010