Saurabh Lakhanpal
Account Director - Growth @Genesys
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WORK HISTORY
Account Director - Growth @Genesys
IN
EDUCATION
Symbiosis Center of Distant Learning, Pune
PGDM, International Business
Haryana Engineering College, Jagadhari
B.TECH, Electronics & Communication
SKILLS
ABOUT SAURABH LAKHANPAL
Obsessed with customer experience? Same here.I specialise in helping enterprises make smarter choices about their contact center platforms, aligning tech stacks with what truly matters—customer satisfaction, operational efficiency, and long-term loyalty.Through the #365DaysOfCX series, I distill complex CX concepts into practical, human centered insights that resonate with teams from the front lines to the C-suite. Whether it\'s streamlining metrics, refining KPIs, or untangling the web of platform functionalities, my focus is clear: better conversations, better outcomes.If you\'re looking to evolve your customer experience from “functional” to unforgettable—let’s connect.
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