Saurabh Jain
Principal Product Manager Lead @ Microsoft | AI-Driven Product Strategy | Fintech & Enterprise SaaS | Building Scalable Customer Engagement Systems
- Role
- Principal Product Manager Lead at Microsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Saurabh Jain
Accomplished product leader with 15+ years of experience delivering innovative AI-powered solutions in fintech and enterprise SaaS. Currently leading a team of 6 PMs at Microsoft to build intelligent routing and autonomous agent capabilities in Dynamics 365 Customer Service, transforming customer engagement at scale.Previously, as one of the earliest hires at ZestMoney, I built India’s leading consumer lending fintech platform from the ground up. I specialize in building from 0 to 1, driving strategic roadmaps, and aligning cross-functional teams across engineering, design, research, and go-to-market functions.I thrive at the intersection of data, design, and customer empathy—translating insights into impactful enterprise solutions that scale. Whether it\'s launching a new AI capability or building an entire customer service platform, I bring strong leadership, clarity in ambiguity, and a passion for delivering measurable business impact.
Experience
Principal Product Manager Lead
Aug 2023 — Present · Hyderabad, IN
Leading a team of PMs focused on AI-powered routing solutions in Dynamics 365 Customer Service.Driving transformation through Autonomous Agent capabilities, improving routing accuracy and operational efficiency.Defining strategic product roadmaps and collaborating with engineering, design, and research to ship enterprise-scale features.Partnering with senior leadership to shape product vision, success metrics, and go-to-market for AI-driven customer service.
Education
National Institute of Technology Karnataka
B.Tech, Mining Engineering
Institute of Management Technology, Ghaziabad
Master of Business Administration (MBA), Marketing-Finance
Skills
- Business Strategy
- Fintech
- Product Development
- Project Planning
- Business Development
- Business Analysis
- Requirements Analysis
- Requirements Gathering
- Agile Methodologies
- Management
- Project Management
- Early-Stage Startups
- Agile Project Management
- Product Management
- Business Process
- Business Intelligence
- Scrum
- E-Commerce
- Pre-Sales
- Product Launch
- Digital Media
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.