Saurabh Dhall
Experienced Professional with expertise across Operations, Quality, Process Design, Social Media, Financial Services and User Experience Research
- Role
- Quality Manager at Cognizant
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Saurabh Dhall
Experienced Operations/ Program Manager | Bitcoin Enthusiast Over 18 years of expertise in leading cross-functional teams across Operations, Quality, Process Design, Social Media, Financial Services and User Experience Research. Proven problem solver with a track record of delivering strong results. Bitcoin and Blockchain Enthusiast Passionate about Bitcoin’s paradigm shift in money, scarcity and its transformative potential in reshaping currency dynamics. Published “Money is Time” on LinkedIn. Actively engaged in Fractional Bitcoin mining, regularly Dollar Cost Average (DCA) into Bitcoin, ability to communicate complex concepts to non-technical stakeholders, demonstrate a deep understanding of Financial instruments and Markets, Technical Analysis, adaptable and eager to continuously learn about evolving trends in the Blockchain space.
Experience
Quality Manager
Apr 2022 — Present · Gurgaon, IN
As the Global Quality Manager of Google\'s Customer Success Acceleration (CSA) Vendor Team, I lead a dynamic team responsible for vetting the quality of Google Ads requirements, ranging from premiere to scaled strategies. Our clientele includes Google\'s Digital Marketing Strategists (DMS) who collaborate with MMS (mid-market) businesses and Google Customer Solutions (GCS) advertisers.With sites in Hyderabad (India), Lisbon (Portugal), Buenos Aires (Argentina), Shanghai(China), and Korea, our global reach is extensive.Accomplishments:CSA Process Quality Score: Closed Q3\'23 (91.2%) with further bump in Q4\'23 (93.6%) and Q1\'24 (94.5%) against target of 87.5%Audit-the-Auditor - Independent Quality Audit (IQA) Variance Score: Metric introduced at end of Mar\'23 with target threshold of 5%: Achievement - Q2\'23 (9.6%), Q3\'23 (2.7%), Q4\'23 (2.6%) and Closed Q1\'24 (2.9%)CSAT Score: Q2\'23 (98.6%), Q3\'23 (98.3%), Q4\'23 (99.1%) and closed Q1\'24 (98.2%) against target of 98%Other Responsibilities-Vendor Network Management-Escalation Handling and resolution-Quality Assurance-Process Optimization-Global Team Leadership-Customer Success-Stakeholder Engagement and Reporting-Continuous improvement initiatives
Education
University of North Carolina at Wilmington
BSc, Finance
1997 — 1999
Aston University
MBA, Finance
2003 — 2004
The Modern High School
ISCE
1988 — 1995
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.