Saurabh Vishwakarma
Information Technology Associate @Srijan: Now Material
Signup · Get unlimited contacts
WORK HISTORY
Information Technology Associate @Srijan: Now Material
Gurugram, IN
IT Support & Help Desk – Experienced as an IT Associate Engineer, Technical Support Engineer, and Service Desk Technician, providing 24×7 remote support to national and international users.•Ticketing System Management – Extensive use of Fresh service Ticketing Tool to manage incident tickets, service requests, and workflows.•Active Directory Management – Create, modify, and delete user accounts and groups. Manage permissions and access controls to ensure appropriate user access levels. Reset passwords and unlock accounts as needed.•JAMF Pro & macOS Support – Configure and deploy Mac devices, manage onboarding, software installation, and security policies via JAMF Pro. Provide macOS troubleshooting and system configuration support.•Microsoft Intune & Windows Support – Enroll and manage Windows devices, configure laptops, install software, and enforce security policies via Microsoft Intune. Troubleshoot and resolve Windows system-related issues.•User Account & Access Management – Experienced in Microsoft Entra for user identity management, authentication, security, and access control. Proficient in Microsoft Exchange for mailbox management, mail flow rules, and troubleshooting. Skilled in Microsoft 365 Admin for user account management, license assignments, role configuration, and subscription handling. Hands-on experience with SharePoint Admin Center for OneDrive settings, SharePoint site creation, and access management.•Additional Technical Expertise – Skilled in Forsta Surveys, FTP Server Management, Data Collection, vSphere VM management and Pritunl VPN.
EDUCATION
Hindustan College of science and technology
Bachelor of Technology - BTech, Electrical and Electronics Engineering
R.B. College of Teachers Education
Diploma of Education, Elementary Education and Teaching
B.N. Memorial Public High School
High School, Mathematics and Science
F.D. Intermediate College
Intermediate, Mathematics and Science
ABOUT SAURABH VISHWAKARMA
With over 4+ years of experience in IT Helpdesk and IT Associate roles, I’ve built a solid foundation in providing technical support, managing systems, and ensuring smooth IT operations in fast-paced environments. Throughout my career, I’ve developed a passion for cybersecurity and am now actively transitioning into this field.I have hands-on knowledge of:*Security Fundamentals*Operating Systems & System Security*Cybersecurity Tools & Platforms*CompTIA Security+*Cisco Certified Network Associate (CCNA)I’m continuously learning and upskilling to better understand threat detection, prevention techniques, and secure infrastructure management. I’m looking for opportunities to contribute to a security-focused team where I can grow and make an impact.Let’s connect if you’re looking for someone passionate about IT and security who’s ready to take the next step in the cybersecurity domain!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.