Saurabh Vishwakarma
IT Support Specialist | 4+ Years Experience in User Lifecycle Manage | 24×7 Global Support | Windows & macOS | AD, Intune, JAMF, Entra | Freshservice, Symphony | VPN, DLP, Monitoring Tools | Passionate About User Support
- Role
- Information Technology Associate at Material
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saurabh Vishwakarma
IT professional with 5+ years of experience supporting global users in 24×7 enterprise…
Experience
Information Technology Associate
Sep 2024 — Present · Gurugram, IN
IT Support & Service Desk – Experienced as an IT Associate Engineer, Technical Support Engineer and Service Desk Technician, providing 24×7 remote support to national and international users.*Ticketing System Management – Extensive use of Freshservice Ticketing Tool to manage incident tickets, service requests, and workflows.*User Lifecycle Management (Onboarding & Offboarding) – Experienced in Active Directory Domain Services (AD DS) for creating and modifying user accounts, assigning and updating email addresses, managing Organizational Units (OUs), modifying group memberships, managing permissions and access levels, resetting passwords, unlocking accounts, and disabling or revoking access for resigned employees both manually and through Power Shell scripts. Skilled in Microsoft Entra ID (Azure AD) and the Microsoft 365 Admin Center for managing user accounts, assigning and monitoring licenses, configuring roles, permissions, and handling subscriptions. Proficient in Exchange Online Administration, including creating, modifying, and deleting mailboxes, managing mailbox permissions, configuring auto-replies and forwarding rules, and troubleshooting mail flow issues such as NDRs through message tracing. Additionally, experienced in SharePoint and OneDrive Administration, managing SharePoint sites, configuring permissions, and ensuring secure collaboration across teams.*Microsoft Intune & Windows Support – Enroll and manage Windows devices, configure laptops, install software, and enforce security policies via Microsoft Intune. Troubleshoot and resolve Windows system-related issues.*JAMF Pro & macOS Support – Configure and deploy Mac devices, manage onboarding, software installation, and security policies via JAMF Pro. Provide macOS troubleshooting and system configuration support.*Additional Technical Expertise – Skilled in Pritunl VPN, Forsta Surveys, FTP Server Management, Data Collection, vSphere VM management, and Google Workspace.
Education
R.B. College of Teachers Education
Diploma of Education, Elementary Education and Teaching
F.D. Intermediate College
Intermediate, Mathematics and Science
2012 — 2013
B.N. Memorial Public High School
High School, Mathematics and Science
2009 — 2010
Hindustan College of science and technology
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
2013 — 2017
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