Saurabh Uppal
Lead Business System Analyst @TD
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WORK HISTORY
Lead Business System Analyst @TD
Toronto, ON, CA
Leading the digital transformation of TD Bank\'s commercial onboarding and transaction processes with a tailored PEGA application. The initiative automated financial, account, and inquiry intakes, streamlining workflows, reducing errors, and boosting team productivity by up to 600%. The vanilla PEGA solution was extensively customized to align with specific business needs, enhancing efficiency and user experience.
EDUCATION
Seneca Polytechnic
Graduate Certificate , Marketing/Marketing Management, General
Seneca Polytechnic
Post Graduate, Financial Planning and Services
University of Mumbai
Bachelor of Commerce - BCom, Accounting and Business/Management
ABOUT SAURABH UPPAL
With nearly a decade of experience as a Business Analyst in the North American market, I’ve had the opportunity to work with some of the most respected names in banking, insurance, and automotive — including TD Bank, Truist, AmRisc, and Ford Motors. My core strength lies in solving complex business problems by aligning people, processes, and technology to deliver scalable, future-ready solutions.At TD Bank, I’ve been instrumental in designing case management workflows for commercial banking operations, enhancing back-end processing, automating SLA-driven queues, and implementing multi-level approval rules. These solutions not only streamlined internal operations but also reduced turnaround times and improved compliance outcomes.At Truist, I contributed to transforming legacy processes using PEGA, driving operational efficiency across payments and account servicing domains. I collaborated closely with business and technical teams to define functional requirements, conduct UAT, and ensure smooth go-lives under strict regulatory conditions.My work at Ford Motors gave me exposure to large-scale enterprise environments and taught me how to approach problem-solving with both precision and agility — especially in managing cross-functional dependencies and integrating new business workflows into existing systems.I specialize in BPM and CRM tools such as PEGA, Salesforce, and other custom platforms. I bring hands-on expertise with Agile methodology, JIRA, Confluence, SQL, UAT planning, stakeholder engagement, and data-driven decision-making.Whether it\'s building user-centric workflows, driving automation, or translating business requirements into action — I bring a strong mix of strategic thinking and execution focus.Open to opportunities in banking, fintech, and enterprise process transformation across Canada and the US. Let’s connect if you\'re looking for a Business Analyst who delivers more than just documentation — I deliver clarity, momentum, and results.
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