Saurabh Tiwari
Customer Success Manager at Salesforce | Strategic Partnerships | Customer Value | Adoption & Retention | SaaS Growth
- Role
- Customer Success Manager at Salesforce
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Saurabh Tiwari
Customer Success Manager at Salesforce with 11+ years of experience across SaaS delivery, CRM strategy, and enterprise customer engagement. I specialize in driving adoption, retention, expansion, and long-term value realization for strategic accounts.My focus is on partnering with enterprise customers to align Salesforce solutions with business objectives, accelerate digital transformation, and maximize ROI. I work closely with executive stakeholders to lead QBRs, mitigate risk, improve product adoption, and drive measurable outcomes across the customer lifecycle.With a strong foundation as a Salesforce Administrator and Platform App Builder, I bring deep expertise in Sales Cloud, Service Cloud, analytics, and sales process optimization. This technical background enables me to translate complex platform capabilities into strategic business impact.I am passionate about building trusted partnerships, improving customer health, reducing churn, and identifying growth opportunities that contribute to ARR expansion and sustainable success.Core Areas of Expertise:• Customer Success Strategy• Enterprise Account Management• Adoption & Retention• Renewal & Expansion Planning• Executive Stakeholder Alignment• QBR Leadership• SaaS & CRM Solutions• Value Realization & ROI• Risk Identification & MitigationI believe customer success is not reactive support — it is proactive partnership that drives business growth.
Experience
Customer Success Manager
Feb 2026 — Present · Hyderabad, IN
Education
Swami Vivekanand college of Engineering
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
2010 — 2014
Indore Public School
Higher Secondary School, Elementary and Middle School Administration/Principalship
2005 — 2009
Skills
- Oracle
- Sourcing
- C
- C
- Communication
- Management
- Screening
- Sql
- Electrical Engineering
- Recruiting
- Team Management
- Human Resources
- Java
- Html
- Matlab
- Visual Basic
- Technical Recruiting
- Microsoft Office
- Pl/Sql
- Microsoft Excel
- C++
- Benefits Negotiation
- Talent Acquisition
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.