Saurabh Tendulkar
Vice President - Customer Success @Spry Pt
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WORK HISTORY
Vice President - Customer Success @Spry Pt
Pune, IN
Revenue & Retention Ownership – Owned NRR, renewals, and expansion across segments; improved retention to ~90%+ and scaled expansion revenue 4x- 0 → 1 CS Function Buildout – Built and scaled Customer Success, Onboarding, and Support from the ground up, establishing team structures, hiring frameworks, and operating cadences to support 4x business growth- Time-to-Value Acceleration – Reduced onboarding timelines from 90+ → 30 days, significantly improving activation and early-stage adoption- Value Realization & ROI-Led CS – Drove measurable customer outcomes by improving reimbursement efficiency and operational workflows through structured success planning- Customer Advocacy Engine – Built a scalable pipeline of case studies, testimonials, and references, directly influencing conversion and revenue growth- Product Influence & Voice of Customer – Translated customer insights into product roadmap priorities, improving adoption and addressing key churn drivers- Data-Driven CS Execution – Implemented health scoring, churn prediction, and lifecycle analytics to proactively mitigate risk and drive engagement- Operational Excellence & Scale – Designed SOPs, playbooks, and automation frameworks to standardize execution and improve team productivity.
EDUCATION
University of Mumbai
Bachelor of Management Studies (BMS), Business Administration and Management, General
D.A.V Public School, Nerul.
General Studies
ICFAI Business School, Pune Official
PGPM, Business Administration and Management, General
Mumbai University Mumbai
Higher Secondary Certificate, Business/Commerce, General
SKILLS
ABOUT SAURABH TENDULKAR
I am a customer success leader with a track record of scaling SaaS & CPaaS operations, improving customer retention, adoption, and revenue growth across global markets (IN, US, UK, MEA, APAC, and LATAM). With experience spanning Customer Success, Onboarding and Presales. I specialize in transforming customer experiences, optimizing teams, and driving sustainable revenue expansion.What I Do Best: Scaling High-Performing Teams → Led and expanded teams 4x while maintaining high customer experience standards. Revenue Expansion & Retention → Increased NRR & ARR by driving upsells, renewals, and adoption programs. Revenue Acceleration → Improved revenue activation, reducing cycle time from 90 days to 30 Days from closure. Operational Excellence → Managed operations, ensuring seamless onboarding and issue resolution. Customer Success Playbooks → Built scalable frameworks for MEA & global clients, improving adoption & CSAT. Cross-Functional Leadership → Bridged gaps between CS, Product, Sales & Marketing to align on growth goals.Leadership & Philosophy:My leadership is deeply influenced by Rahul Dravid & Sir Alex Ferguson, emphasizing perseverance, strong execution, and team development. I believe in building process-driven, customer-centric teams that not only deliver value but also enable long-term business success.I thrive in fast-paced, high-growth SaaS environments, where customer success directly translates into business outcomes. My approach combines data-driven decision-making, hands-on execution, and continuous innovation to create impactful customer journeys.Let’s connect and discuss how customer success can drive business growth!
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