Saurabh Suman
German language proficient IT professional
- Role
- IT Services Track Lead (German) at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Saurabh Suman
Graduate in German Language and Literature along with Linguistics and English.
Experience
IT Services Track Lead (German)
May 2021 — Present · Bengaluru, IN
Managing team size of around 40 members to deliver various IT services: Application Lifecycle Management, Remote Desktop Support, MDM L2 team, User management support, SCCM (software distribution), SCCM incident management, Escalations mgmt, Event management, monitoring etc. Coordination of the L3 & L2 technical support team - Management of team capacity and SLAs compliance- Escalations, complaints and quality management- Active participation in transition (Defining processes, getting KT from previous vendor, support in hiring new staff, training and set-up of new team and processes)- Regular operational meeting with customer representatives - Definition, implementation and follow-up of internal KPIs and automated reporting (Dashboarding through Crystal Reports and Microsoft Excel)- Develop/implement service improvements and cost reduction activities- Co-ordination with internal & external teams and stakeholders.
Education
Banaras Hindu University, Banaras
Graduation
2012 — 2015
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