Saurabh Sood

Product Delivery Manager @JPMorganChase

Mumbai, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Product Delivery Manager @JPMorganChase

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Mumbai, IN

EDUCATION

2022 — 2023

Columbia Business School

Postgraduate Degree

1999 — 2002

Mahatma Gandhi University

Bachelor of Business Administration - BBA

SKILLS

Operations ManagementPerformance ManagementCrmCustomer ExperienceProcess ImprovementCall CentersBusiness DevelopmentBankingRisk ManagementTeam ManagementBpoQuality AssuranceLeadershipRelationship ManagementManagementOutsourcingVendor ManagementTransition ManagementFinancial ModelingService DeliveryBusiness AnalysisProject DeliveryChange ManagementBusiness Process ImprovementProgram ManagementStrategyProject ManagementOperational Risk ManagementBusiness Process Re-EngineeringTeam LeadershipMisEmployee EngagementBusiness StrategyProduct DevelopmentSlaAnalysisCustomer Satisfaction

ABOUT SAURABH SOOD

As a Product Manager, I am dedicated to leading innovative processes that shape the future of product delivery and enhance customer experiences. With a postgraduate diploma in Design Thinking and Innovation, I leverage my advanced knowledge in product development, design, and data analytics to understand and anticipate customer needs, ensuring our products consistently exceed expectations.In my role, I lead comprehensive product delivery processes, including intake, dependency management, release management, and product operationalization. I am committed to ensuring regulatory compliance and managing change activities across functional partners. My ability to effectively manage timelines and dependencies, while liaising with stakeholders, ensures seamless delivery and operational excellence.As a core leader, I develop product strategies and visions that deliver significant value to customers. I manage discovery efforts and market research to uncover customer solutions, integrating them into the product roadmap. By owning and maintaining a product backlog, I enable development that supports our strategic roadmap and value proposition.I am dedicated to building frameworks that track key success metrics such as cost, feature functionality, risk posture, and reliability. My strong commitment to scalability, resiliency, and stability allows me to collaborate closely with cross-functional teams to deliver high-quality products that resonate with clients.With extensive experience in both product delivery and management, I have a proven track record in operational management and change readiness activities. My expertise in product and platform-wide release management, coupled with my proficiency in deployment processes and strategies, drives continuous improvement and innovation.Join me in this journey as we push the boundaries of product delivery and innovation, making a meaningful impact by delivering exceptional products that enhance customer experiences.

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Saurabh Sood — Product Delivery Manager at JPMorganChase in Mumbai, MH, IN | Unifers